Refund policy

Refund Policy- Masa & Thread

We want you to love your order. Because each item is made to order, we keep our policy simple and fair.

Returns & Exchanges

We accept returns or exchanges within 14 days of delivery for items that are unworn, unwashed, and in original condition.

Non-Returnable Items

-Custom or personalized items

-Final sale items

Damaged or Incorrect orders

If your item arrives damaged or you received the wrong product, please contact us within 5 days of delivery with a photo and your order number. We'll make it right.

Refunds

Once your return is received and inspected, your refund will be issued to your original payment method. Shipping costs are non-refundable.

Exchanges

Need a different size? We've got you- just reach out and we'll set up an exchange.

Return Shipping

Customers are responsible for return and shipping costs unless the item was incorrect or damaged.

Contact

For any issues, e-mail us at chefitacen@gmail.com

Thank you for supporting Masa & Thread